IT Retail Service Desk Team
The Station IT Service Desk is intended to be a primary point of engagement between stores and an IT organisation. The Station service desk is the single point of contact (SPOC) between the service provider (IT) and stores for day-to-day activities. IT Retail Store service desk team manages incidents and service requests (routine service-related tasks) along with handling user communications for events such as outages. A service desk typically has a broad scope and is designed to provide the user with a single place to go for all their IT needs.
Enterprise and Automation Systems
Enterprise and Automation Systems takes care of all projects and changes related to our business-critical applications and ensures that our systems are running stable in production. Core systems being ERP, Procure to Pay and Sourcing, Salesforce and Automation systems for Robotic process automation and Virtual Customer Assistant.
IT Onsite support.
Onsite Support got its name from the team being located on-site in each of the main Offices, throughout Europe. You can get to know the team from our OnSite Support Sharepoint Site. Onsite Support is here to help office users with mostly hardware-related issues, providing support for IT workplace support processes, maintaining IT equipment in HQ offices, and helping infrastructure and network teams with assets in the server rooms and patching rooms.
IT Network & Voice Engineering Team
IT Network Engineering Team is responsible for all aspects of network architecture and innovations and at the same time is also the last resort in our incident resolution process. We cover all of the Circle K network solutions in Europe and provide architectural support for Circle K globally (Europe, the USA & Canada). The company has more than 100,000 users, over a million endpoints, and over 20,000 network devices, both at our offices and retail stores globally. The team is led from Riga, and it has members in Riga, Latvia, and Warsaw, Poland.
Global Data & Analytics Engineering
Global Data & Analytics Engineering Team is responsible for providing actionable quality data as well as maintaining scalable data analysis platforms for Circle K. These platforms enable our Data analysts from various business functions, & the Data Science team to generate high-value insights from our data to drive business decisions at scale.
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