IT Retail Service Desk Team
The Station IT Service Desk is intended to be a primary point of engagement between stores and an IT organisation. The Station service desk is the single point of contact (SPOC) between the service provider (IT) and stores for day-to-day activities. IT Retail Store service desk team manages incidents and service requests (routine service-related tasks) along with handling user communications for events such as outages. A service desk typically has a broad scope and is designed to provide the user with a single place to go for all their IT needs.
Enterprise and Automation Systems
Enterprise and Automation Systems takes care of all projects and changes related to our business-critical applications and ensures that our systems are running stable in production. Core systems being ERP, Procure to Pay and Sourcing, Salesforce and Automation systems for Robotic process automation and Virtual Customer Assistant.
IT Onsite support.
Onsite Support got its name from the team being located on-site in each of the main Offices, throughout Europe. You can get to know the team from our OnSite Support Sharepoint Site. Onsite Support is here to help office users with mostly hardware-related issues, providing support for IT workplace support processes, maintaining IT equipment in HQ offices, and helping infrastructure and network teams with assets in the server rooms and patching rooms.
IT Network & Voice Engineering Team
IT Network Engineering Team is responsible for all aspects of network architecture and innovations and at the same time is also the last resort in our incident resolution process. We cover all of the Circle K network solutions in Europe and provide architectural support for Circle K globally (Europe, the USA & Canada). The company has more than 100,000 users, over a million endpoints, and over 20,000 network devices, both at our offices and retail stores globally. The team is led from Riga, and it has members in Riga, Latvia, and Warsaw, Poland.
Global Data & Analytics Engineering
Global Data & Analytics Engineering Team is responsible for providing actionable quality data as well as maintaining scalable data analysis platforms for Circle K. These platforms enable our Data analysts from various business functions, & the Data Science team to generate high-value insights from our data to drive business decisions at scale.
What some of our employees say about working in Global Tech.
“Our team supports the rest of the Business Centre with automation. We use software robots and other tools to help our employees with completing the more mundane and repetitive tasks, improving the quality and speed at which this company can work. It is quite interesting and can sometimes get challenging to develop and maintain the tasks, as the scope is indeed broad and there is never just one solution to a problem.”
“This job is never boring. Systems are huge and require continuous support to make sure they are running stable. Business is very dynamic and willing to improve and extend the services the company delivers to our customers, which is why many projects are running to implement new functionalities in our systems. We are there to ensure reliable tools for businesses to be able to deliver services to our customers.”
Fun facts about the Global Tech team.
The integration team has developed and is maintaining 120+ business processes and monthly processing around 1.,000.,000 data objects monthly.
The support team releases about 70 improvements and bug fixes every month.
We use just 80 IT systems and tools in our daily work =)
There are in average around 65,000 scheduled jobs running every day.